Call to Action (CTA)
C A prompt that tells someone what to do next, such as call, book, enquire or download.
Example: A local business might review Call to Action (CTA) when planning a campaign, improving its website or reading a marketing report.
Canonical URL
C The preferred version of a web page that search engines should treat as the main copy.
Example: A local business might review Canonical URL when planning a campaign, improving its website or reading a marketing report.
Classified Advertising
C Small adverts grouped by category, often used for jobs, property, services or local listings.
Example: A local business might review Classified Advertising when planning a campaign, improving its website or reading a marketing report.
Click-Through Rate (CTR)
C The percentage of people who click after seeing a link, advert, email or search result.
Example: A local business might review Click-Through Rate (CTR) when planning a campaign, improving its website or reading a marketing report.
Contact Form
C A form on a website that lets visitors send enquiries or messages to a business.
Example: A local business might review Contact Form when planning a campaign, improving its website or reading a marketing report.
Content Marketing
C Using useful content to attract, educate and build trust with an audience.
Example: A local business might review Content Marketing when planning a campaign, improving its website or reading a marketing report.
Conversion Rate
C The percentage of visitors who complete a desired action.
Example: If 100 visitors create 5 enquiries, the conversion rate is 5%.
Conversion Rate Optimization (CRO)
C Improving pages, journeys or campaigns so more visitors take the desired action.
Example: A local business might review Conversion Rate Optimization (CRO) when planning a campaign, improving its website or reading a marketing report.
Cost Per Acquisition (CPA)
C The average amount spent to gain one conversion, customer or chosen action.
Example: A local business might review Cost Per Acquisition (CPA) when planning a campaign, improving its website or reading a marketing report.
Cost Per Click (CPC)
C The average amount paid each time someone clicks an advert.
Example: A local business might review Cost Per Click (CPC) when planning a campaign, improving its website or reading a marketing report.
CPM
C Cost per thousand impressions, a pricing model for paying to show adverts.
Example: A local business might review CPM when planning a campaign, improving its website or reading a marketing report.
Creatives
C The visual and written assets used in a campaign, such as images, videos, headlines and adverts.
Example: A local business might review Creatives when planning a campaign, improving its website or reading a marketing report.
CRM
C Customer relationship management software or processes used to store contacts and manage customer interactions.
Example: A local business might review CRM when planning a campaign, improving its website or reading a marketing report.
CSS
C Code that controls the visual styling of a website, including layout, colours and typography.
Example: A local business might review CSS when planning a campaign, improving its website or reading a marketing report.
Customer Acquisition Cost (CAC)
C The average cost of gaining a new customer across sales and marketing activity.
Example: A local business might review Customer Acquisition Cost (CAC) when planning a campaign, improving its website or reading a marketing report.
Customer Data Platform
C A system that brings customer data from different sources into one organised view.
Example: A local business might review Customer Data Platform when planning a campaign, improving its website or reading a marketing report.
Customer Journey
C The steps someone takes from first discovering a business to becoming a customer and returning again.
Example: A local business might review Customer Journey when planning a campaign, improving its website or reading a marketing report.