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The Lincolnshire Marketer

Marketing Glossary

Plain-English marketing terms

Search common marketing phrases and metrics without wading through jargon.

A

A/B Tests

A

A way to compare two versions of something, such as an email, advert or web page, to see which performs better.

Example: A local business might review A/B Tests when planning a campaign, improving its website or reading a marketing report.

Abandoned Cart

A

When someone adds items to an online basket but leaves before completing the purchase.

Example: A local business might review Abandoned Cart when planning a campaign, improving its website or reading a marketing report.

Ad Copy

A

The written words used in an advert, from headlines and descriptions to calls to action.

Example: A local business might review Ad Copy when planning a campaign, improving its website or reading a marketing report.

Ad Extensions

A

Extra pieces of information added to search ads, such as links, phone numbers or location details.

Example: A local business might review Ad Extensions when planning a campaign, improving its website or reading a marketing report.

Ad Network

A

A platform that connects advertisers with websites, apps or publishers that have advertising space available.

Example: A local business might review Ad Network when planning a campaign, improving its website or reading a marketing report.

AdSense

A

A Google service that lets website owners earn money by displaying relevant adverts on their site.

Example: A local business might review AdSense when planning a campaign, improving its website or reading a marketing report.

Advertising Budget

A

The amount of money set aside to promote a business, product, service or campaign.

Example: A local business might review Advertising Budget when planning a campaign, improving its website or reading a marketing report.

Advertorial

A

Paid promotional content designed to read or feel like an editorial article.

Example: A local business might review Advertorial when planning a campaign, improving its website or reading a marketing report.

Affiliate Marketing

A

A performance-based marketing arrangement where partners earn commission for sending leads or sales.

Example: A local business might review Affiliate Marketing when planning a campaign, improving its website or reading a marketing report.

Affiliate Network

A

A managed platform or group that connects businesses with affiliate partners and tracks performance.

Example: A local business might review Affiliate Network when planning a campaign, improving its website or reading a marketing report.

Alt Text

A

Text that describes an image for accessibility and context.

Example: Alt text might say 'Lincolnshire farm shop counter with local produce'.

Anchor Text

A

The visible clickable words used in a link.

Example: A local business might review Anchor Text when planning a campaign, improving its website or reading a marketing report.

Audience Segmentation

A

The process of dividing an audience into smaller groups so messages can be more relevant.

Example: A local business might review Audience Segmentation when planning a campaign, improving its website or reading a marketing report.

B

Backlinks

B

Links from other websites that point back to your website.

Example: A local business might review Backlinks when planning a campaign, improving its website or reading a marketing report.

Banner Ad

B

A display advert, usually rectangular, placed on a website or app.

Example: A local business might review Banner Ad when planning a campaign, improving its website or reading a marketing report.

BIMI

B

An email authentication standard that can show a verified brand logo beside emails in supported inboxes.

Example: A local business might review BIMI when planning a campaign, improving its website or reading a marketing report.

Bing Ads

B

Paid search adverts that appear across Microsoft Bing and its search partner network.

Example: A local business might review Bing Ads when planning a campaign, improving its website or reading a marketing report.

Black Hat SEO

B

Search engine optimisation tactics that try to manipulate rankings in ways search engines discourage or penalise.

Example: A local business might review Black Hat SEO when planning a campaign, improving its website or reading a marketing report.

Blog

B

A section of a website where articles, updates or useful resources are published regularly.

Example: A local business might review Blog when planning a campaign, improving its website or reading a marketing report.

Bounce Rate

B

A measure of visits where someone leaves without further interaction.

Example: A high bounce rate on a contact page may be less worrying if people are finding the phone number.

Brand

B

The overall impression people have of a business, shaped by its identity, message, reputation and experience.

Example: A local business might review Brand when planning a campaign, improving its website or reading a marketing report.

Brand Identity

B

The visual and verbal system that helps a brand look, sound and feel recognisable.

Example: A local business might review Brand Identity when planning a campaign, improving its website or reading a marketing report.

Brand Image

B

How customers and the wider market currently perceive a brand.

Example: A local business might review Brand Image when planning a campaign, improving its website or reading a marketing report.

Brand Manager

B

The person responsible for protecting, developing and coordinating how a brand appears in the market.

Example: A local business might review Brand Manager when planning a campaign, improving its website or reading a marketing report.

Breadcrumbs

B

Navigation links that show where a page sits within a website structure.

Example: A local business might review Breadcrumbs when planning a campaign, improving its website or reading a marketing report.

C

Call to Action (CTA)

C

A prompt that tells someone what to do next, such as call, book, enquire or download.

Example: A local business might review Call to Action (CTA) when planning a campaign, improving its website or reading a marketing report.

Canonical URL

C

The preferred version of a web page that search engines should treat as the main copy.

Example: A local business might review Canonical URL when planning a campaign, improving its website or reading a marketing report.

Classified Advertising

C

Small adverts grouped by category, often used for jobs, property, services or local listings.

Example: A local business might review Classified Advertising when planning a campaign, improving its website or reading a marketing report.

Click-Through Rate (CTR)

C

The percentage of people who click after seeing a link, advert, email or search result.

Example: A local business might review Click-Through Rate (CTR) when planning a campaign, improving its website or reading a marketing report.

Contact Form

C

A form on a website that lets visitors send enquiries or messages to a business.

Example: A local business might review Contact Form when planning a campaign, improving its website or reading a marketing report.

Content Marketing

C

Using useful content to attract, educate and build trust with an audience.

Example: A local business might review Content Marketing when planning a campaign, improving its website or reading a marketing report.

Conversion Rate

C

The percentage of visitors who complete a desired action.

Example: If 100 visitors create 5 enquiries, the conversion rate is 5%.

Conversion Rate Optimization (CRO)

C

Improving pages, journeys or campaigns so more visitors take the desired action.

Example: A local business might review Conversion Rate Optimization (CRO) when planning a campaign, improving its website or reading a marketing report.

Cost Per Acquisition (CPA)

C

The average amount spent to gain one conversion, customer or chosen action.

Example: A local business might review Cost Per Acquisition (CPA) when planning a campaign, improving its website or reading a marketing report.

Cost Per Click (CPC)

C

The average amount paid each time someone clicks an advert.

Example: A local business might review Cost Per Click (CPC) when planning a campaign, improving its website or reading a marketing report.

CPM

C

Cost per thousand impressions, a pricing model for paying to show adverts.

Example: A local business might review CPM when planning a campaign, improving its website or reading a marketing report.

Creatives

C

The visual and written assets used in a campaign, such as images, videos, headlines and adverts.

Example: A local business might review Creatives when planning a campaign, improving its website or reading a marketing report.

CRM

C

Customer relationship management software or processes used to store contacts and manage customer interactions.

Example: A local business might review CRM when planning a campaign, improving its website or reading a marketing report.

CSS

C

Code that controls the visual styling of a website, including layout, colours and typography.

Example: A local business might review CSS when planning a campaign, improving its website or reading a marketing report.

Customer Acquisition Cost (CAC)

C

The average cost of gaining a new customer across sales and marketing activity.

Example: A local business might review Customer Acquisition Cost (CAC) when planning a campaign, improving its website or reading a marketing report.

Customer Data Platform

C

A system that brings customer data from different sources into one organised view.

Example: A local business might review Customer Data Platform when planning a campaign, improving its website or reading a marketing report.

Customer Journey

C

The steps someone takes from first discovering a business to becoming a customer and returning again.

Example: A local business might review Customer Journey when planning a campaign, improving its website or reading a marketing report.

D

Digital Marketing

D

Marketing activity delivered through online channels such as search, websites, email, social media and paid ads.

Example: A local business might review Digital Marketing when planning a campaign, improving its website or reading a marketing report.

Direct Mail Marketing

D

Sending printed marketing materials directly to homes, businesses or selected contacts.

Example: A local business might review Direct Mail Marketing when planning a campaign, improving its website or reading a marketing report.

Direct Marketing

D

Marketing that communicates directly with selected people, often by email, post, SMS or phone.

Example: A local business might review Direct Marketing when planning a campaign, improving its website or reading a marketing report.

Display Ads

D

Visual adverts shown on websites, apps or online platforms.

Example: A local business might review Display Ads when planning a campaign, improving its website or reading a marketing report.

Distribution Channel

D

The route used to deliver a product, service or message to customers.

Example: A local business might review Distribution Channel when planning a campaign, improving its website or reading a marketing report.

DMARC

D

An email authentication policy that helps protect a domain from spoofing and fraudulent email use.

Example: A local business might review DMARC when planning a campaign, improving its website or reading a marketing report.

DNS

D

The domain name system that connects web addresses to the servers that host them.

Example: A local business might review DNS when planning a campaign, improving its website or reading a marketing report.

Domain

D

The web address people use to find a website, such as a business name followed by .co.uk.

Example: A local business might review Domain when planning a campaign, improving its website or reading a marketing report.

Drip Campaign

D

A planned sequence of messages sent over time, usually triggered by a user action or sign-up.

Example: A local business might review Drip Campaign when planning a campaign, improving its website or reading a marketing report.

Dropshipping

D

An ecommerce model where a seller takes orders and a third party fulfils the products.

Example: A local business might review Dropshipping when planning a campaign, improving its website or reading a marketing report.

E

E-commerce

E

Buying and selling products or services online.

Example: A local business might review E-commerce when planning a campaign, improving its website or reading a marketing report.

E-commerce Website

E

A website that allows people to browse, buy and pay for products or services online.

Example: A local business might review E-commerce Website when planning a campaign, improving its website or reading a marketing report.

Email Automation

E

Email messages sent automatically based on timing, behaviour or customer data.

Example: A local business might review Email Automation when planning a campaign, improving its website or reading a marketing report.

Email List

E

A database of people who have agreed to receive emails from a business or organisation.

Example: A local business might review Email List when planning a campaign, improving its website or reading a marketing report.

Email Marketing

E

Using email to share updates, offers, advice or relationship-building messages with an audience.

Example: A local business might review Email Marketing when planning a campaign, improving its website or reading a marketing report.

End User

E

The person who ultimately uses a product, service, website or system.

Example: A local business might review End User when planning a campaign, improving its website or reading a marketing report.

Engagement Rate

E

The rate at which people interact with content.

Example: A useful local guide may earn a higher engagement rate than a simple sales post.

Error 404

E

A page-not-found error shown when a web address no longer leads to a valid page.

Example: A local business might review Error 404 when planning a campaign, improving its website or reading a marketing report.

Extensible Markup Language (XML)

E

A structured data format used to organise and share information between systems.

Example: A local business might review Extensible Markup Language (XML) when planning a campaign, improving its website or reading a marketing report.

Eye Tracking

E

Research that studies where people look when viewing a page, advert or design.

Example: A local business might review Eye Tracking when planning a campaign, improving its website or reading a marketing report.

F

Facebook Ads

F

Paid adverts shown across Facebook and related Meta placements.

Example: A local business might review Facebook Ads when planning a campaign, improving its website or reading a marketing report.

Facebook Ads Manager

F

Meta's platform for creating, managing and reporting on Facebook and Instagram advertising campaigns.

Example: A local business might review Facebook Ads Manager when planning a campaign, improving its website or reading a marketing report.

Facebook Business Page

F

A public Facebook page used by a business, charity or organisation.

Example: A local business might review Facebook Business Page when planning a campaign, improving its website or reading a marketing report.

Facebook Profile

F

A personal Facebook account for an individual rather than a business.

Example: A local business might review Facebook Profile when planning a campaign, improving its website or reading a marketing report.

FCC

F

The US communications regulator, often relevant to media, broadcasting and communications rules.

Example: A local business might review FCC when planning a campaign, improving its website or reading a marketing report.

Featured Snippet

F

A highlighted answer that appears near the top of some Google search results.

Example: A local business might review Featured Snippet when planning a campaign, improving its website or reading a marketing report.

FTC

F

The US trade regulator that oversees consumer protection and advertising fairness rules.

Example: A local business might review FTC when planning a campaign, improving its website or reading a marketing report.

G

Go-to-Market Strategy

G

A plan for launching or introducing a product, service or offer to the right audience.

Example: A local business might review Go-to-Market Strategy when planning a campaign, improving its website or reading a marketing report.

Google Ads

G

Google's paid advertising platform for search, display, shopping, video and other placements.

Example: A local business might review Google Ads when planning a campaign, improving its website or reading a marketing report.

Google Algorithm

G

The system Google uses to decide which results to show and rank in search.

Example: A local business might review Google Algorithm when planning a campaign, improving its website or reading a marketing report.

Google Analytics

G

A measurement tool used to understand website visits, traffic sources and user behaviour.

Example: A local business might review Google Analytics when planning a campaign, improving its website or reading a marketing report.

Google My Business

G

The former name for Google Business Profile, used to manage how a business appears on Google Search and Maps.

Example: A local business might review Google My Business when planning a campaign, improving its website or reading a marketing report.

Google Remarketing

G

Showing ads to people who have previously visited a website or interacted with a business online.

Example: A local business might review Google Remarketing when planning a campaign, improving its website or reading a marketing report.

Google Search Console

G

A Google tool that shows how a website appears and performs in organic search.

Example: A local business might review Google Search Console when planning a campaign, improving its website or reading a marketing report.

GPT-3

G

An artificial intelligence language model used to generate and work with text.

Example: A local business might review GPT-3 when planning a campaign, improving its website or reading a marketing report.

Gross Rating Points

G

A media planning measure that combines audience reach and frequency.

Example: A local business might review Gross Rating Points when planning a campaign, improving its website or reading a marketing report.

H

H1

H

The main heading on a web page, usually used to describe the page topic.

Example: A local business might review H1 when planning a campaign, improving its website or reading a marketing report.

Hard Bounce

H

An email delivery failure that is permanent, often because the address is invalid.

Example: A local business might review Hard Bounce when planning a campaign, improving its website or reading a marketing report.

Hashtag

H

A word or phrase preceded by a hash symbol that helps group social media content by topic.

Example: A local business might review Hashtag when planning a campaign, improving its website or reading a marketing report.

Heat Map

H

A visual report showing where people click, scroll or focus attention on a page.

Example: A local business might review Heat Map when planning a campaign, improving its website or reading a marketing report.

Hreflang Tags

H

Code that tells search engines which language or regional version of a page to show.

Example: A local business might review Hreflang Tags when planning a campaign, improving its website or reading a marketing report.

HTML

H

The code structure used to build the content and elements of a web page.

Example: A local business might review HTML when planning a campaign, improving its website or reading a marketing report.

HTTP (HTTPS)

H

Protocols used to load websites, with HTTPS adding encryption for safer browsing.

Example: A local business might review HTTP (HTTPS) when planning a campaign, improving its website or reading a marketing report.

Hyperlink

H

A clickable link that takes someone to another page, file, section or website.

Example: A local business might review Hyperlink when planning a campaign, improving its website or reading a marketing report.

I

Iframe

I

A way to embed content from another web page inside the current page.

Example: A local business might review Iframe when planning a campaign, improving its website or reading a marketing report.

Impressions

I

The number of times content, a listing or a search result is shown.

Example: A page preview with 10,000 impressions has been shown 10,000 times.

Inbound Marketing

I

Marketing that attracts people through useful content, search visibility and helpful experiences.

Example: A local business might review Inbound Marketing when planning a campaign, improving its website or reading a marketing report.

Index Page

I

A page that search engines have discovered and can include in search results.

Example: A local business might review Index Page when planning a campaign, improving its website or reading a marketing report.

Instagram Ads

I

Paid adverts shown on Instagram placements such as feeds, Stories, Reels and Explore.

Example: A local business might review Instagram Ads when planning a campaign, improving its website or reading a marketing report.

Integrated Marketing

I

Coordinating channels and messages so marketing activity works together consistently.

Example: A local business might review Integrated Marketing when planning a campaign, improving its website or reading a marketing report.

IP Address

I

A numerical address that identifies a device or server on a network.

Example: A local business might review IP Address when planning a campaign, improving its website or reading a marketing report.

J

JavaScript

J

A programming language commonly used to add interactivity to websites.

Example: A local business might review JavaScript when planning a campaign, improving its website or reading a marketing report.

K

Key Success Factors

K

The most important conditions or actions needed for a project or campaign to succeed.

Example: A local business might review Key Success Factors when planning a campaign, improving its website or reading a marketing report.

Keyword

K

A word or phrase people use when searching.

Example: A local cafe might target 'afternoon tea Lincolnshire'.

Keyword Density

K

How often a keyword appears in content compared with the total amount of text.

Example: A local business might review Keyword Density when planning a campaign, improving its website or reading a marketing report.

KPI

K

A key performance indicator used to track progress against an important goal.

Example: A local business might review KPI when planning a campaign, improving its website or reading a marketing report.

L

Landing Page

L

A focused page designed for a specific campaign, service or action.

Example: A seasonal campaign might send people to a booking-focused landing page.

Leads

L

People or organisations that have shown interest and may become customers or supporters.

Example: A local business might review Leads when planning a campaign, improving its website or reading a marketing report.

LinkedIn Advertising

L

Paid adverts shown on LinkedIn to reach professional audiences.

Example: A local business might review LinkedIn Advertising when planning a campaign, improving its website or reading a marketing report.

LinkedIn Profile

L

A personal LinkedIn page used to show professional experience, skills and updates.

Example: A local business might review LinkedIn Profile when planning a campaign, improving its website or reading a marketing report.

List Broker

L

A supplier that provides access to contact lists for marketing, usually with strict data rules.

Example: A local business might review List Broker when planning a campaign, improving its website or reading a marketing report.

Local SEO

L

SEO focused on helping a business appear for searches in a specific area.

Example: A florist in Louth benefits from local SEO when customers search for nearby flower delivery.

Lookalike Audience Finder

L

A tool or method for finding new people similar to an existing customer or audience group.

Example: A local business might review Lookalike Audience Finder when planning a campaign, improving its website or reading a marketing report.

M

Market Share

M

The proportion of total sales or demand in a market held by a business or brand.

Example: A local business might review Market Share when planning a campaign, improving its website or reading a marketing report.

Marketing Analytics

M

Using data to understand marketing performance and support better decisions.

Example: A local business might review Marketing Analytics when planning a campaign, improving its website or reading a marketing report.

Marketing Automation

M

Software and workflows that send or trigger marketing activity automatically.

Example: A local business might review Marketing Automation when planning a campaign, improving its website or reading a marketing report.

Marketing Collateral

M

The materials used to support sales and marketing, such as brochures, guides, presentations or flyers.

Example: A local business might review Marketing Collateral when planning a campaign, improving its website or reading a marketing report.

Marketing Mix

M

The combination of product, price, place and promotion decisions used to market an offer.

Example: A local business might review Marketing Mix when planning a campaign, improving its website or reading a marketing report.

Marketing Objectives

M

Clear goals that define what marketing activity is expected to achieve.

Example: A local business might review Marketing Objectives when planning a campaign, improving its website or reading a marketing report.

Marketing Research

M

Collecting and analysing information about audiences, competitors, markets or demand.

Example: A local business might review Marketing Research when planning a campaign, improving its website or reading a marketing report.

Meta Description

M

A short page summary that can appear below a search result.

Example: A clear meta description explains the offer and encourages the right person to visit.

Meta Keywords

M

An old meta tag once used to list target keywords, now largely ignored by major search engines.

Example: A local business might review Meta Keywords when planning a campaign, improving its website or reading a marketing report.

Meta Tags

M

Pieces of code that give search engines and platforms information about a web page.

Example: A local business might review Meta Tags when planning a campaign, improving its website or reading a marketing report.

N

Narrowcasting

N

Targeting messages to a specific, defined audience rather than broadcasting to everyone.

Example: A local business might review Narrowcasting when planning a campaign, improving its website or reading a marketing report.

Nofollow

N

A link attribute that tells search engines not to pass typical ranking value through a link.

Example: A local business might review Nofollow when planning a campaign, improving its website or reading a marketing report.

Nonprofit Marketing

N

Marketing used by charities, community groups and nonprofit organisations to raise awareness and support.

Example: A local business might review Nonprofit Marketing when planning a campaign, improving its website or reading a marketing report.

O

Organic Search

O

Unpaid traffic from search engines when people click natural search results.

Example: A local business might review Organic Search when planning a campaign, improving its website or reading a marketing report.

P

Paid Search

P

Advertising that appears on search engine results pages and is usually charged per click.

Example: A local business might review Paid Search when planning a campaign, improving its website or reading a marketing report.

Pay-Per-Click (PPC)

P

An advertising model where the advertiser pays when someone clicks an advert.

Example: A local business might review Pay-Per-Click (PPC) when planning a campaign, improving its website or reading a marketing report.

PDF

P

A fixed-format document file often used for guides, forms, reports and downloads.

Example: A local business might review PDF when planning a campaign, improving its website or reading a marketing report.

Personalized Marketing

P

Marketing tailored to a person's interests, behaviour, location or relationship with a business.

Example: A local business might review Personalized Marketing when planning a campaign, improving its website or reading a marketing report.

Personalized Product Recommendations

P

Product suggestions based on someone's behaviour, preferences or previous purchases.

Example: A local business might review Personalized Product Recommendations when planning a campaign, improving its website or reading a marketing report.

Product Differentiation

P

The features or qualities that make a product stand out from alternatives.

Example: A local business might review Product Differentiation when planning a campaign, improving its website or reading a marketing report.

Product Lifecycle

P

The stages a product moves through, from launch and growth to maturity and decline.

Example: A local business might review Product Lifecycle when planning a campaign, improving its website or reading a marketing report.

Product Positioning

P

How a product is framed in the market so customers understand who it is for and why it matters.

Example: A local business might review Product Positioning when planning a campaign, improving its website or reading a marketing report.

Product Range

P

The collection of products a business offers.

Example: A local business might review Product Range when planning a campaign, improving its website or reading a marketing report.

Promotional Mix

P

The blend of marketing channels and tactics used to promote an offer.

Example: A local business might review Promotional Mix when planning a campaign, improving its website or reading a marketing report.

Promotions

P

Short-term marketing activity designed to encourage attention, enquiries or sales.

Example: A local business might review Promotions when planning a campaign, improving its website or reading a marketing report.

Psychographics

P

Audience information about attitudes, values, interests, motivations and lifestyle.

Example: A local business might review Psychographics when planning a campaign, improving its website or reading a marketing report.

Q

Quality Score

Q

A Google Ads measure that reflects ad relevance, landing page experience and expected click-through rate.

Example: A local business might review Quality Score when planning a campaign, improving its website or reading a marketing report.

Questionnaire

Q

A structured set of questions used to collect information from customers or audiences.

Example: A local business might review Questionnaire when planning a campaign, improving its website or reading a marketing report.

R

Reach

R

The number of unique people who saw content.

Example: A post could have 900 reach and 1200 impressions if some people saw it more than once.

Redirect

R

A rule that sends visitors and search engines from one URL to another.

Example: A local business might review Redirect when planning a campaign, improving its website or reading a marketing report.

Referral

R

A visit, enquiry or customer that comes from another person, business, website or source.

Example: A local business might review Referral when planning a campaign, improving its website or reading a marketing report.

Responsive Web Design

R

A website design approach that adapts layouts for mobiles, tablets and desktops.

Example: A local business might review Responsive Web Design when planning a campaign, improving its website or reading a marketing report.

Return on Ad Spend (ROAS)

R

A measure of revenue generated for each pound spent on advertising.

Example: A local business might review Return on Ad Spend (ROAS) when planning a campaign, improving its website or reading a marketing report.

Return on Investment (ROI)

R

A measure comparing the value gained from an activity with the cost of doing it.

Example: A local business might review Return on Investment (ROI) when planning a campaign, improving its website or reading a marketing report.

Robots.txt

R

A file that gives search engine crawlers instructions about which parts of a site to access.

Example: A local business might review Robots.txt when planning a campaign, improving its website or reading a marketing report.

RSS

R

A feed format that lets people or tools receive updates when new content is published.

Example: A local business might review RSS when planning a campaign, improving its website or reading a marketing report.

S

Schema Markup

S

Structured code that helps search engines understand page content more clearly.

Example: A local business might review Schema Markup when planning a campaign, improving its website or reading a marketing report.

Search Engine Marketing (SEM)

S

Using paid and organic search activity to increase visibility in search engines.

Example: A local business might review Search Engine Marketing (SEM) when planning a campaign, improving its website or reading a marketing report.

Search Engine Optimization (SEO)

S

Improving a website so it can appear more clearly and usefully in organic search results.

Example: A local business might review Search Engine Optimization (SEO) when planning a campaign, improving its website or reading a marketing report.

Search Engine Results Page (SERP)

S

The page of results shown after someone searches on a search engine.

Example: A local business might review Search Engine Results Page (SERP) when planning a campaign, improving its website or reading a marketing report.

Search Engines

S

Tools such as Google or Bing that help people find information, businesses and websites online.

Example: A local business might review Search Engines when planning a campaign, improving its website or reading a marketing report.

Search Intent

S

The reason behind a search query.

Example: Someone searching 'how much does a website cost' needs different content from someone searching 'website designer near me'.

Search Query

S

The word or phrase someone types or speaks into a search engine.

Example: A local business might review Search Query when planning a campaign, improving its website or reading a marketing report.

Sitelink

S

An extra link shown beneath a search result or advert to help users reach a specific page.

Example: A local business might review Sitelink when planning a campaign, improving its website or reading a marketing report.

Sitemap XML

S

A file that lists important website URLs so search engines can discover them more easily.

Example: A local business might review Sitemap XML when planning a campaign, improving its website or reading a marketing report.

Social Media Marketing

S

Using social platforms to build awareness, share content and connect with audiences.

Example: A local business might review Social Media Marketing when planning a campaign, improving its website or reading a marketing report.

Soft Bounce

S

A temporary email delivery failure, often caused by a full inbox or temporary server issue.

Example: A local business might review Soft Bounce when planning a campaign, improving its website or reading a marketing report.

Spam

S

Unwanted or irrelevant messages, often sent in bulk.

Example: A local business might review Spam when planning a campaign, improving its website or reading a marketing report.

SSL

S

Security technology that encrypts information between a browser and a website.

Example: A local business might review SSL when planning a campaign, improving its website or reading a marketing report.

T

Tags

T

Labels used to organise content, contacts, products or campaign data.

Example: A local business might review Tags when planning a campaign, improving its website or reading a marketing report.

Target Audience

T

The group of people a campaign, product or message is intended to reach.

Example: A local business might review Target Audience when planning a campaign, improving its website or reading a marketing report.

Title Tag

T

The page title shown to search engines and often displayed in browser tabs and search results.

Example: A local business might review Title Tag when planning a campaign, improving its website or reading a marketing report.

Tracking Code

T

A small piece of code added to a website to measure visits, actions or campaign performance.

Example: A local business might review Tracking Code when planning a campaign, improving its website or reading a marketing report.

Transactional Email

T

An automated email sent because someone completed an action, such as buying, booking or resetting a password.

Example: A local business might review Transactional Email when planning a campaign, improving its website or reading a marketing report.

Twitter Advertising

T

Paid adverts shown on X, formerly Twitter, to reach selected audiences.

Example: A local business might review Twitter Advertising when planning a campaign, improving its website or reading a marketing report.

U

Uniform Resource Locator (URL)

U

The full web address for a page, file or online resource.

Example: A local business might review Uniform Resource Locator (URL) when planning a campaign, improving its website or reading a marketing report.

Unique Selling Proposition

U

The clear reason a customer should choose one business, product or service over another.

Example: A local business might review Unique Selling Proposition when planning a campaign, improving its website or reading a marketing report.

Unique Visitors

U

The number of distinct people or browsers visiting a website over a period of time.

Example: A local business might review Unique Visitors when planning a campaign, improving its website or reading a marketing report.

User Experience (UX)

U

How easy, useful and pleasant something is for people to use.

Example: A local business might review User Experience (UX) when planning a campaign, improving its website or reading a marketing report.

User Interface (UI)

U

The screens, controls and visual elements people interact with in a digital product.

Example: A local business might review User Interface (UI) when planning a campaign, improving its website or reading a marketing report.

V

Vision Statement

V

A statement describing the future direction or ambition of a business or organisation.

Example: A local business might review Vision Statement when planning a campaign, improving its website or reading a marketing report.

W

Webhooks

W

Automated messages sent from one system to another when a specific event happens.

Example: A local business might review Webhooks when planning a campaign, improving its website or reading a marketing report.

Welcome Email

W

An email sent soon after someone subscribes, buys or joins to set expectations and start the relationship.

Example: A local business might review Welcome Email when planning a campaign, improving its website or reading a marketing report.

White Hat SEO

W

Search engine optimisation that follows search engine guidance and focuses on useful user experiences.

Example: A local business might review White Hat SEO when planning a campaign, improving its website or reading a marketing report.

Wireframe

W

A simple layout plan showing the structure of a web page or digital screen.

Example: A local business might review Wireframe when planning a campaign, improving its website or reading a marketing report.

Word-of-Mouth Marketing (WOM Marketing)

W

Marketing driven by people recommending, discussing or sharing a business with others.

Example: A local business might review Word-of-Mouth Marketing (WOM Marketing) when planning a campaign, improving its website or reading a marketing report.

Y

Yahoo Advertising

Y

Paid advertising placements that can appear across Yahoo and related partner inventory.

Example: A local business might review Yahoo Advertising when planning a campaign, improving its website or reading a marketing report.

YouTube Advertising

Y

Paid video or display adverts shown on YouTube and related Google video placements.

Example: A local business might review YouTube Advertising when planning a campaign, improving its website or reading a marketing report.